Customer terms and conditions

BT Engineering Vic Pty Ltd, ABN 21 654 640 267, trading as Australian CNC Parts Online (“we”, “us” or “Australian CNC Parts Online”), contracts with you for the quoted parts. We may engage an approved Australian manufacturing partner to perform some or all manufacturing, finishing or inspection while remaining responsible as your contracting supplier and point of contact.

A quote is an invitation to order, remains valid for the period shown and is based on the files, specifications, quantities and assumptions listed. A binding order begins when you accept the quote and we confirm payment or approved account terms. GST, freight, tooling, inspection and service fees are included only where stated.

We may correct an obvious pricing or specification error before accepting an order. Any change requested after acceptance may change the price and lead time.

We endeavour to respond to quote requests as soon as possible. Most quote requests are reviewed within 24 hours, although complex jobs, incomplete information or unusually high enquiry volumes may require additional time. This review period is an estimate rather than a guaranteed quotation deadline.

By accepting and paying for a quote, you approve the itemised scope, drawing revision, specifications, quantity, pricing and estimated lead time shown in the quote and agree to these terms and the Manufacturing Standards.

You must supply complete, accurate and internally consistent files and identify critical dimensions, tolerances, material grades, finishes, inspection requirements and intended use. You are responsible for confirming the final drawing and quote accurately describe what you need before approval. To the extent permitted by law, we are not responsible for a non-conforming outcome caused by incorrect, incomplete, ambiguous or conflicting customer-supplied information.

You warrant that you have authority to use the supplied designs and that manufacture will not infringe another person’s intellectual-property rights or break any law. Nothing in this clause limits rights or remedies that cannot lawfully be excluded.

Parts are manufactured to the accepted drawing, quote and our Manufacturing Standards. Dimensions or characteristics not specified as critical are produced using reasonable commercial machining practice. First-article reports, material certificates, coating certificates and full dimensional reports are supplied only when included in the quote.

We may propose a functionally equivalent process or material only with your approval where the change affects the accepted specification.

Lead times are estimates beginning after payment, final drawing approval and receipt of all required information. We will tell you about material, finishing, freight or production delays we become aware of. Title passes when all amounts for the order have been paid. Risk passes when the order is delivered to the delivery address you supplied, subject to rights that cannot legally be excluded.

You must provide an accurate and accessible delivery address. Please notify us promptly of missing or visibly freight-damaged packages and retain the packaging so we can investigate with the carrier. A portal delivery status does not prevent you from reporting a genuine delivery or quality problem.

Because parts are custom made, you may cancel before production starts and receive a refund less reasonable, disclosed costs already incurred. Once material, tooling, programming, machining or subcontract finishing has begun, you must pay the reasonable costs committed or completed. We will provide a cost breakdown when requested.

We do not offer change-of-mind returns for correctly manufactured custom parts. This does not limit any remedy available under the Australian Consumer Law. Approved changes or cancellations must be confirmed in writing through the job portal or by email.

Online card payments are processed securely by Stripe. We do not store complete card details. Unless the quote states otherwise, payment is required before production begins. Any approved refund will be made to the original payment method where practicable and may take additional time to appear after it is submitted by us.

Your paid quote, payment confirmation and invoice form the transaction record for the order. Contact us promptly if you believe a payment has been duplicated or processed incorrectly.

Inspect parts promptly and contact us with the order reference, photographs and measurements if you believe they differ from the accepted specification. Do not alter, install or use disputed parts where doing so may worsen the issue.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. Where a part fails to meet an applicable consumer guarantee, available remedies may include repair, replacement, re-manufacture, refund or compensation as required by law.

You retain ownership of your supplied designs. We receive a limited licence to review, quote, manufacture, inspect and retain necessary order records. We and our manufacturing partners must keep non-public drawings and commercial information confidential and use them only for the order, legal compliance or dispute resolution.

Our pre-existing methods, tooling concepts, fixtures, manufacturing know-how and platform software remain ours or the relevant manufacturing partner’s unless the quote expressly transfers ownership.

We may reject or pause work involving weapons, regulated components, unsafe designs, counterfeit goods, sanctions, export controls, unlawful surveillance, infringement, or any item requiring licences or approvals that have not been verified. You must disclose safety-critical, aviation, medical, defence, pressure-containing and road-use applications before quoting.

To the extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable. Any limitation does not apply where prohibited by law, including applicable Australian Consumer Law rights, fraud or wilful misconduct. You are responsible for validating fitness for purpose where we manufacture to your design without providing engineering-design services.

Please contact us first so the parties can exchange relevant drawings, inspection results and proposed remedies. If unresolved, senior representatives will attempt good-faith resolution before court proceedings, except where urgent relief is required. Victorian law applies and the parties submit to courts with jurisdiction in Victoria.

Questions, cancellation requests and problem reports can be sent to enquiries@australiancncpartsonline.com.au or through the relevant job portal. We may update these terms for future quotes. The terms made available when you accept a quote apply to that order unless a change is required by law or agreed with you in writing.