Privacy and confidentiality policy

We may collect names, business details, contact information, delivery and billing details, quote correspondence, account and order history, payment status, technical files such as drawings, CAD models, photographs and specifications, and basic security and usage records generated when the website is used. Payment-card details are processed by Stripe and are not intended to be stored by us.

We use information to respond to enquiries, prepare quotes, assess manufacturability, operate customer accounts, arrange production and finishing, take and reconcile payment, deliver orders, communicate job progress, resolve quality issues, maintain business records, secure the service, prevent misuse and meet legal obligations.

We disclose only the information reasonably needed to approved Australian manufacturing and finishing partners, freight providers, Stripe and other payment services, Microsoft 365 and email delivery services, website hosting and storage providers, professional advisers, regulators and other parties where disclosure is authorised or required by law. Manufacturing partners must use drawings only for assigned work and protect them from unauthorised disclosure.

Some technology, payment, email, support or storage providers may process or store information outside Australia, including in the United States and other countries where their infrastructure or support teams operate. Provider locations can change. We take reasonable steps to use reputable providers and suitable contractual and security protections.

With your permission, we use Google Analytics to understand website visits, quote enquiries, checkout activity and completed orders. This may involve cookies or similar device information. Analytics cookies are disabled until you allow them through the website notice. Google may receive limited cookieless measurement signals while consent is denied. Declining does not affect your ability to request a quote or place an order.

We use access controls and restricted file storage designed to protect information against misuse, interference, loss and unauthorised access, modification or disclosure. No online system can be guaranteed completely secure. Files and records are retained for legitimate quoting, manufacturing, repeat-order, warranty, tax, legal and dispute purposes, then deleted or de-identified when no longer reasonably required.

You may ask to access or correct personal information we hold, or raise a privacy complaint, by emailing enquiries@australiancncpartsonline.com.au. We may need to verify your identity. We will acknowledge and investigate a complaint within a reasonable period and explain the outcome. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner.

We may update this policy when our services, providers or legal obligations change. The current version will remain available on this website.